Refund & Cancellation Policy
Clear, transparent policies separating Pearson official exam appointments from Apex Vouchers discount code purchases.
1. Important Notice: Pearson Appointments vs. Apex Vouchers
Please note the fundamental operational and legal difference between:
PTE Appointments Booked Directly with Pearson
If you paid examination fees directly on Pearson's official website, Pearson's direct cancellation timeline determines your refund (100% if 14+ days, 50% if 13–8 days, 0% if <7 days).
Appointments Booked Using an Apex Voucher
If you purchased a voucher from Apex Vouchers, cancelling your test appointment with Pearson does not automatically refund your voucher payment. Voucher refunds are governed solely by Apex Vouchers' refund terms below.
2. Apex Vouchers Guarantee & Return Rules
Apex Vouchers offers a 100% Money-Back Guarantee on all test vouchers subject to the following transparent criteria:
Voucher code must be 100% unredeemed and unapplied in any testing account.
Within 7 calendar days of original purchase date.
₹0 / 0% Deduction — Full refund of the amount paid.
24 to 48 business hours back to original payment method.
Upon processing a refund, the associated alphanumeric voucher code is immediately voided and deactivated across all systems. Attempting to use a refunded voucher code constitutes unauthorized fraud.
3. How to Request a Voucher Refund
4. Exceptional Circumstances & Rescheduling
If you face medical emergencies, bereavement, or visa rejections after the standard 7-day period, please provide official supporting documentation to our support desk for compassionate review.
Please remember that vouchers cannot be used to pay Pearson rescheduling fees. Rescheduling is managed directly via the student's myPTE portal.
Have Questions About a Refund or Cancellation?
Our customer care team is available 7 days a week to help verify your voucher status, assist with cancellation advice, or process quick refunds.